FAQs
(Frequently Asked Questions)
Disciplined program and project leadership with answers to the toughest questions.
Our Most Asked Questions
How can I apply for a job at Premier Technical Services?
How can I contact Accounting?
How can I contact Human Resources
What industries does Premier Technical Services (PTS) serve?
We specialize in providing mission-critical IT solutions for both federal agencies and commercial enterprises. Our expertise spans across government sectors, healthcare, and professional services, with a deep understanding of the unique security requirements of federal projects.
Where is PTS located, and what are your business hours?
Our headquarters is located at 1204 East Main Street, Luray, Virginia. Our office is open Monday through Friday, 9:00 AM to 5:00 PM EST.
Is PTS a veteran-owned business?
Yes. PTS is a Service-Disabled Veteran-Owned Small Business (SDVOSB). Our operations are rooted in military precision, integrity, and a commitment to excellence, which we bring to every project we undertake.
How quickly can I expect a response from technical support?
For existing clients, we pride ourselves on an 85%+ first-call resolution rate and an average response time of under 5 minutes. If you are reaching out through our contact form for the first time, a representative will typically respond within one business day.
Does PTS offer 24/7 monitoring and support?
Yes. We offer round-the-clock technical assistance, threat detection, and system monitoring for our mission-critical partners to ensure 99.99% uptime and immediate response to security incidents.
Can you help my organization achieve CMMC 2.0 compliance?
Absolutely. Cybersecurity is at the core of our service model. We are experts in NIST and CMMC 2.0 frameworks and can assist with security assessments, documentation (SSPs and POAMs), and the implementation of Zero Trust architectures.
How do I request a quote or a consultation for a new project?
You can fill out the contact form on this page or email us directly at info@pts-usa.com. To help us provide the most accurate assessment, please include a brief overview of your project needs (e.g., Cloud Migration, Cybersecurity, or Infrastructure Support).
Is PTS available on GSA Schedules?
We are currently in the process of finalizing our GSA Schedule. For specific procurement questions or to discuss federal contracting vehicles, please reach out to our sales team at (540) 743-5700.
Do you offer training for our employees?
Yes. Beyond technical implementation, we provide security awareness training, phishing simulations, and role-based technical training to help your workforce become your first line of defense.
SDVOSB
Certified
HUBZone
Certified
Est. 1989
35+ Years
Accountable delivery
Clear ownership, governance, and reporting at every stage of the program.
Controlled cost and schedule
Earned value management and disciplined oversight that keep budgets and timelines predictable.
Informed leadership
Real-time dashboards and reporting that support confident decisions.
On-target outcomes
Projects delivered on scope, on schedule, and on budget.
Proactive risk management
Risks and issues identified and mitigated before they affect the mission.
Repeatable success
Standardized methodologies and lessons learned that strengthen every project.